FAQ
Most frequent questions and answers
Got a question?
Here are our answers to your most frequent questions. Please submit your new questions in the form at the end of this page.
A virtual visit is an appointment with your doctor or HCP that does not involve an in-person meeting. In lieu of coming to the hospital, you are able to speak with your health care team using a regular telephone, smartphone or your computer (for video-visits).
Medist offers virtual visits to provide high quality, safe care to the patients and families remotely. Virtual care reduces travel time and other costs associated with on-site visits for patients, while maintaining access to care.
To protect the patients, staff and the community. Virtual visits are not new. Many health care teams across Ontario have been using virtual visits for some time through the Ontario Telemedicine Network (OTN). However, we are offering virtual visits in more clinics now and using a platform like Zoom Healthcare or navari evisits. This way you can have an online visit from best of your comfort, without unnecessary comuting and exposing to unnecessary risk.
Yes, your consent is required prior to attending a virtual visit. You will be asked to give your consent prior to schedule your appointment. At that time, you will be asked for your information including your email address, your name, date of birth and Health Card Number. You will receive an email to confirm your appointment. The email will also contain the link required to join the virtual visit.
You will need:
- a personal device (computer, tablet, cellphone) with a web camera and microphone
- high speed internet;
- an email address (for video-conferencing);
- private space;
- a pen and paper to write down any questions or instructions from your health care team. If you don’t have access to these things, your health care team will do everything that they can to make other arrangements for you to access care appropriate to your needs
- Make sure that your technology is set up properly
- Find a quiet and private space where you can easily hear and be heard (ie. Using headphones)
- Decide if you would like a family member or caregiver to be with you during the visit
- Have all your materials ready prior to the meeting including:
- Health Card
- Pen and paper to write down information and instructions
- List of medications being taken (if applicable)
- Notes of medical history, symptoms
- Questions you would like to ask